Returns & Exchanges

At Polana Polish Food Online, we strive for your complete satisfaction with our authentic Polish delicacies. Due to the perishable nature of our food items, we handle returns and refund requests with care to ensure food safety and quality standards are maintained.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please immediately inspect your package and store perishable items in the refrigerator or freezer as required.

• 2.
  Contact Customer Support

  If you receive damaged or incorrect items, please email us within 24 hours of delivery with your order number and clear photos of the products.

• 3.
  Review and Approval

  Our team will review your claim and determine if a replacement or refund is appropriate based on the condition of the goods and shipping timelines.

• 4.
  Resolution Processing

  Approved refunds will be credited back to your original payment method within 5-7 business days, or a replacement shipment will be scheduled for the next available date.