Frequently Asked Questions
Everything you need to know about bringing the taste of Poland to your doorstep.
How do you ensure the freshness of perishable items during shipping?
We use specialized insulated packaging and gel ice packs to maintain optimal temperatures. All perishable orders are shipped via expedited services to ensure they arrive fresh and ready to enjoy.
What is your shipping schedule for cold products?
To prevent packages from sitting in transit over the weekend, we typically ship orders containing perishables on Mondays, Tuesdays, and Wednesdays.
Do you offer nationwide delivery in the United States?
Yes, Polana ships to all 50 U.S. states. Please note that shipping times and rates may vary for Alaska and Hawaii.
What should I do if my order arrives damaged?
If your items arrive damaged or if there are issues with food quality, please contact our customer service team within 24 hours of delivery with photos of the package for a replacement or refund.
Are your products authentic and imported from Poland?
We take pride in offering authentic Polish flavors. Many of our specialty dry goods are imported directly from Poland, while our deli meats and pierogi are made using traditional Polish recipes.
Can I track my order once it has been shipped?
Absolutely. Once your order is processed, you will receive an email with a tracking number so you can monitor your delivery's progress in real-time.